How to troubleshoot a workflow quickly and effectively
Troubleshooting a workflow can be difficult and time consuming. Flashlight keeps track of all the changes made to NetSuite so you know where to look for a solution first.
What normally makes a workflow break?
Someone modified the workflow
Someone modified something connected to the workflow
Someone deleted something connected to the workflow
The Flashlight dashboard will remind you to look at a saved search of everything that has been deleted or modified. Filter the results to reveal if your workflow was deleted/modified or any objects connected to your workflow were deleted/modified.
After Identifying Where the Problem Began…
You can go ahead and try to return the deleted/modified objects to their previous values. To see exactly what the previous value was, contact us (below) and mention troubleshooting in your message.
If you didn’t find a deleted/modified object connected to the workflow and the workflow itself was not modified, you’ve just eliminated 95% of the most likely causes! Your problem is likely related to user roles and permissions.