Customer Success Manager
Who are you?
You’re a NetSuite expert with a passion for optimizing customer success.
You’re a relationship builder, a connection creator, and above all, a leader.
You want to be part of a leading, innovative tech start-up, where your experience and abilities are recognized and rewarded. You want a flexible work environment where you can advance your career while helping businesses solve critical problems.
Look no further.
Who are we?
We’re Strongpoint, and our software helps businesses like GoPro, Spotify, and Snapchat automate compliance, documentation, and change management through Salesforce and NetSuite. We’ve experienced huge growth over the last four years, because we offer software that works.
We want you to join us as our new Customer Success Manager – NetSuite to help our customers to get maximum value from our product.
As our new NetSuite Customer Success Manager, your main goal is to onboard new customers and set them up for success by teaching them how to use our product well.
You’ll pick up where our sales team leaves off. You’ll connect with our customers online and over the phone to lead product orientation, provide user training, and address questions throughout their implementation process.
Our customers will love you because you’re personable, friendly, and you legitimately care about their success. Equipped with an expert knowledge of NetSuite, and a thorough understanding our product (after our extensive training), you’ll be able to interact with all levels of an organization to consult them on how our product solves their compliance, documentation, and change management problems.
Whether you’re training administrators, or connecting with senior leaders, customers will trust your expertise and leadership to guide them through the implementation process. By going above and beyond for your customers, and having impeccable follow-through, you’ll build strong relationships and make genuine connections. You have significant experience with managing customer relationships and accounts, so you know what it takes to achieve customer success.
Ideally, you’ve had some experience with (or exposure to) compliance, IT audit (ITGC), and related change management processes. A strong understanding of financial (SOX) compliance will serve you well in this role.
Most importantly, you’re intellectually curious. You’ll thrive in this role because you never stop learning. You’ll learn the entirety of our product and its capabilities, while continually increasing your knowledge about compliance and change management.
Practically speaking you’ll…
Work with customers to implement and get maximum value from Strongpoint
Manage customer relations for multiple customers across different phases of implementation
Analyze customer needs and lead sessions to train customers/partners on Strongpoint methodologies
Collaborate with our functional consultants and development team to:
Trouble shoot customer issues
Beta test new features and releases
Contribute to technical portions of user guides and case studies
Identify new requirements of our customers/partners
Working at Strongpoint
We’re an innovative company (one of NetSuite’s Innovation Partners of the Year in 2015!), with a strong, mature leadership team.
We value our people, and care about developing our talent. There’s no shortage of opportunities here for your learning, career growth, and development.
In a high growth environment like ours, things can be chaotic – but that excites you. You don’t need rigid structure to succeed. Instead, you’ll bring initiative, perseverance, and your multitasking ability, and you’ll thrive. With us, you can expect your career to grow quickly.
This is a full time, permanent role working Monday to Friday, 8:30 am to 5:00 pm. You’ll work mainly from home, but spend 1-2 days per week in office. We’re steps away from a TTC subway line, at the intersection of Richmond and Duncan.
We offer a highly attractive compensation plan. You’ll enjoy a competitive base salary, along with a comprehensive benefits package (after 3 months’ probation). You’ll also receive 3 weeks’ vacation to start.
Our team is growing quickly, and we plan to double in size in the next year. We’d love it if you joined us.
We’d love to hear from you if you have the following:
Significant NetSuite consulting and configuration experience (i.e. experience as a NetSuite administrator and/or functional knowledge of NetSuite)
Experience in a customer success or account management role (ideally related to NetSuite)
Experience leading and managing projects related to customer success
Experience with and/or working knowledge of change management and SOX compliance is a major asset
Experience with internal or external IT audit is an asset
NetSuite certification is a major asset
Post-secondary degree or diploma in a relevant discipline
How to Apply
Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.
We value diversity and inclusion and encourage all qualified people to apply.